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FAQ

Common questions about Exepron

Contact customersupport@exepron.com if you've got more questions and we'll do our best to answer.

  • Do you charge User fees or License fees per seat?

    Plans allow an unlimited number of Users and there are no License Fees per User. You only pay the monthly or annual subscription fee for your custom Plan.

  • Do you offer a 30 Day Free Trial?

    Yes, the 30 Day Free Trial will expire after 30 days. If you wish to continue with Exepron and retain your Projects, you may convert your trial account to a Monthly or Annual Subscription account when your 30 day free trial expires. Contact Us to select a Custom Subscription Plan suitable for your specific needs and requirements. Optional Additional Features available for Subscription Accounts:  Enterprise Executive Dashboard (EED), Automated Task Update (ATU) Utility, Business Intelligence Decision Support System (BIDSS) and Earned Value (when released).
    These optional Additional Features are available at an additional cost for monthly or annual Subscription accounts.

  • Do you offer Customer Support?

    Yes, we offer free Customer Support and do our best to respond within 24 hours, Monday to Friday. Send an email to CustomerSupport@exepron.com. After hours support is available on a per incident basis and we do our best to respond within 24 hours. Send an email to CustomerSupport@exepron.com.

  • How do I cancel a monthly subscription Account?

    Email CustomerSupport@exepron.com to cancel your monthly subscription account. You will be charged the monthly subscription fee for the current month; we do not prorate for a partial month, thereafter you will not be billed again.

  • Is a long term contract required?

    Exepron is a monthly or annual pay as you go service. There are no long term contracts, maintenance fees or license fees per seat required. You pay the monthly or annual subscription fee for your custom Account Plan. If you cancel your account, you will be billed for the current period and thereafter you will not be billed again.

  • Linked Projects: Why don't my projects in ‘Planning’ mode 
display in the ‘Linked Project” Views?

    Question:
    Im a PMO managing developers responsible for Integration and coding. 
    We are using Exepron as a  bimodal application: applying the business requiements Schedule in as the main CCPM and Agile sprints LINKED to the phases in the Business Plan.While Planning the Sprints, in Planning Mode (PERT), why won’t the sprint projects display in the “Linked Project’ selection screens.

    Exepron Answer:
    The Exepron Linked Project specification is as follows:
    Only projects with the ‘Started', ‘Pipeline' and 'Accepted' Statuses will display in the Linked Project popup views.
    The logic is as follows - Only a CCPM Schedule with Dates is displayed in order to select the timing of the appropriate Task to Task links.

    There is the option to run a CCPM / Accept the Project / define the linkages / then do a “What-If” (which goes back to planning).
    This re-planning process will not lose the Linked Task connection from Sprint Task to the Business Plan Schedule. See Figure 1.

  • What are the Exepron security features?

    Our physical state-of-the-art computer servers are protected by biometric locks, 24-hour surveillance and a multi layered firewall and proxies. Data stored within Exepron is backed up regularly and stored on multiple protected physical locations. Our product software and infrastructure is updated regularly with the latest security patches. Our production server facilitates failover mechanism allowing us to be available 99.6% of the time, excluding regularly scheduled maintenance times and exclusions. Our production operating systems are not available remotely. Sensitive data, such as credit card and payment information are never stored on our servers and are handled by third party providers. All sensitive User data is encrypted in the database and access to the information is granted only to employees who have a legitimate business need for such privileges.

  • What web browsers are supported?

    Exepron is fully functional on Chrome, Firefox and Safari.
    IE9, IE10 and IE11 are supported.

  • Where do I submit my questions?

    If you have any questions, please contact us at CustomerSupport@exepron.com

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